Here are some frequently asked questions that we've received from our customers. If you have any specific questions, please feel free to contact us.
You do not need to register before placing your order. Once you are ready to check-out you will be asked if you want to register. The process is secure - it's fast, free, and makes future purchases easy. You can choose to keep your credit card on file or not.
You can go to the Login page for your Youzey account (https://youzey.com/account/login) and click on forgot password. This will bring you to the screen where you can provide your email address and a link will be sent to you to reset your password.
If you are eligible for a discount that was not applied, don’t worry, just contact us at email@example.com and we’ll apply any valid* discount to your order. *Newsletter discount codes cannot be combined with any other promotions.
*Newsletter discount codes are valid only for the time period noted in the offer.
If you are eligible for a discount that was not applied, don’t worry, just contact us at firstname.lastname@example.org and we’ll apply any valid* discount to your order. *Special offer discount codes cannot be combined with the Club Youzey newsletter discount code or any other promotions. Special offer discount codes, are valid only for the time period noted in the offer.
We accept all major credit cards (Visa, MasterCard, American Express), or choose to securely process your transaction through PayPal or Shopify Payments. You will receive an email confirmation of your order with the total dollar amount, including any applicable taxes, shipping & handling.
You may call us at 888-633-2230 to place an order, but due to increased volume our customer service representatives may not be available to speak with you. We suggest you email the customer service team with any questions about ordering. You can always reach us at email@example.com and we will get right back to you!
Although we don't offer gift wrapping, we think you'll find our Youzey packaging to be pretty with a great "gifty" feel. We are not currently offering gift wrapping.
We'll print your gift message FOR FREE on the packing slip. (Don't worry—no prices will be shown!)
If you are located outside of the contiguous United States and want to place an order, email us at firstname.lastname@example.org. Currently we do not deliver outside of the United States. We deliver to The Contiguous United States which refers to the 48 adjoining U.S. states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. Excluded are the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
We do not deliver to PO Boxes.
If you need to update your order or shipping information, email email@example.com with your order number and requested update. If your order has not shipped, we will do our best to accommodate your update request.
Please allow 2-10 business days for delivery of most goods shipped within North America. You can expect an email with tracking information as soon as your order has shipped.
It's easy to change your shipping speed. Upgrade the shipping during checkout.
Expect an email with tracking information as soon as your order has shipped. To see status updates online sign into your account.
If Youzey is unable to verify the billing information entered on the order, or if the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. Don't worry, just contact your credit card issuer or bank to verify that the billing information is correct. Then create a new order using the correct billing address. If you still need assistance, just email us at firstname.lastname@example.org. We'll do our best to help you.
If your estimated delivery date has passed and you haven’t received any email communication from us, email email@example.com and we get your order to you ASAP.
We're sorry to hear you are missing an item from your order. Please contact firstname.lastname@example.org and we will do our best to get any missing items to you ASAP.
Youzey is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact us at email@example.com.
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.
Allow 1-2 weeks from the returned ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
If you're interested in wholesale opportunities, please complete this form and you will hear from us within 24 hours. Thank you!